Well, it was the same card information as last time and the same billing address I've always used. And I've had packages delivered to the same shipping address before. All he accomplished was loosing a customer. All the crap started when I started ordering online instead of calling. Like I said, 4 of six orders botched. The worst was when I ordered a head. That time I called and told the rep what speaker cables I wanted. Gave him the model number and he verified they were in stock. Package arrived and he sent friggin instrument cables. Wasn't a shipping dept. issue either. Invoice was for the instrument cables. Now what do you suppose would have happened if I had not noticed they were instrument cables and hooked them up to my amp and cab, resulting in a damaged amp ? "Sorry sir, you used the wrong type cable which isn't covered by warranty" . Exactly what would have happened. Also, same order, the bozo entered my card info wrong ( I think it was the expiration date iirc). I ordered at 9:30 am that day and was told it would ship that day. So I'm wondering why I still didn't have a tracking number by 9pm that night. Rep calls at like 7:30 the next day to tell what happened. He processed the order promptly but didn't contact me about the issue until it was too late to ship it that day. He admitted he should have called me as soon as the card did not go through but he had a "meeting" and it slipped his mind. Stuff happens, but still no excuse to wait so late the next day to call. The most recent clown act was a different rep. I'm done with that outfit.